Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

KAREN B
Used family car
The whole process was very easy. The cars are very nicely presented and are ready to drive home. The staff were very friendly and helpful.
WENDY M
Ford kuga
We could only view and test drive on a Sunday which they are normally closed but he kindly came and met us on his day off which was very helpful. Ian was very helpful sorting the finance which only took a day then collected the car next day. We received 100% service. Would highly recommend, I can honestly say best experience I've had buying a car.
ERIN L
Best Service, Fantastic Sales Manager
Status:Published Fantastic Sales Manager, really friendly and helpful with a relaxed atmosphere. We were really impressed with the price given for the px of our car we were chopping in for the beautiful new car. Fast service with regards to paperwork, easy and straightforward. We left with a beautiful clean car, fully serviced and MOT'd within two days of us showing our interest in it. We would definitely recommend this professional sales garage to anyone looking for a car. Thank you for such a fantastic service
LEO H
Darren cruse 5*****
This is the second time I have used Darren cruse cars. Ian answered all my questions via email quickly that I had about the mondeo that I brought. Both cars were valeted to a high standard and serviced so that I could drive away same day. No pushy sales or trying to sell you something you don't want! I highly recommend Darren cruse cars and will hopefully use them again.
PETER B
Great Experience
Went to Darren Cruse to, look at a new car, i found the salesman (Ian) very helpfully, he doesn't make you feel pressured into buying a car, Sorted the finance out and ended up driving home with my new car on the same day, would definitely recommend and will return.
SIMON J
Efficient, helpful, professional
I came to Darren Cruse car sales through a recommendation from a friend and having been pleased with the service that I'd received from the garage in the past I thought that I'd try them out. I pretty much walked in and half hour later walked out with a quality, well priced car. The paperwork and finance arrangements were completed quickly with no fuss and I was able to pick the car up with no delay, it itself having been MOT'd, serviced (by the same dealers own garage) and valeted all to a high standard. Would buy again from this dealer. Thank you
COLIN P
Very relaxing
Very welcoming no pressure very relaxed from start to finish with Ian sorted all paperwork. And came home in our new car would recommend Darren cruse all day long
DAVID H
Quick and easy car replacement.
How would I rate Darren Cruse Car Sales? In a word, excellent! I traveled some distance to view the car. They took the car off sale until I could view and it was precisely as described. Ian was very friendly and helpful throughout so the transaction was completed quickly and easily with the minimum of fuss and a very reasonable trade-in given on my old vehicle. Good job. Thank you.
DAVID C
Great service again.
I asked Darren and Ian to find a low mileage petrol Fiesta for my wife, they certainly came up with a great deal and the car is perfect. This is the fifth car our family has bought and it won't be the last.
MICHELLE W
Efficient and helpful service.
All staff were friendly and informative without being pushy. We found them very helpful. It was a very efficient service, we would definitely recommend this company.
SIMON A
Professional & courteous service
Very courteous and professional service. Highly recommended.
DAVE J
Excellent service
Found him a pleasure to do business with. Highly recommended
CHRIS G
Excellent dealers highly recommended
I found the the service very helpful and welcoming. I arrived out of the blue to have a look and and a car they had for sale and no questions asked they were very helpful and didn't have any problem getting the car out for me to have a look at it. 10/10 for service.
ADAM S
A very professionally run garage
A very professionally run garage with helpful staff that deal with you in a courteous straight forward way. Both the trade in my of my old car and the purchase of the new one was processed in an efficient and professional manner with all aspects of the process being fully explained. I would definitely recommend this garage for the purchase of your new car.
LEANNE C
Great customer service
So pleased with the service and the car I bought from Darren. From the initial test drive to collection I felt the values they state on their website. The customer is treated well knowing that they are taking a car that you will be happy with. I live in Leigh on sea , and he was happy to help when I needed to get the car as I needed to take train to tilbury then take the ferry over to gravesend...not knowing gravesend Ian was on hand to collect us from the ferry station in gravesend. I would recommend Darren cruse car sales.
DAVID G
A good day out
We live on the Isle of Wight so any traveling to car dealers starts with a £45 ferry crossing. Having done this journey several times over the years to purchase cars it is very disappointing to go and view a car only to find the garage is a filthy dump along with the car being dirty and un valeted but also not in the condition described. We had a 3 ½ hour journey to Gravesend to view my Mondeo and when we arrived we found the garage was surprisingly clean and very tidy with the vehicle I came to view in a place ready for me, we were well greated and shown over the vehicle and any questions and concerns were well answered. We were offered to test drive the car on our own but as I did not know the area I asked them to come with me, to my surprise there was a1/4 of a tank of fuel, normally on a test drive your lucky to be driving around on fumes. The purchasing experience was very good, friendly and they were quite prepared to sort out problems after sale with a garage in my area.
CHARLOTTE M
Excellent, Efficient and Informative.
My experience with Darren Cruse was excellent. Ian was so friendly, informative and honest. He gave us all the information we needed to know and wasn't trying to force us into a sale. I was so impressed with their service, that I had brought and left with a car within hours of visiting there. I would definitely recommend them.
LUCY B
Great service
Excellent service from start to finish, would recommend people to go have a look.
MELISSA S
Professional and friendly
We just bought a Ford SMax and part exchanged our old one - and from start to finish the whole thing was incredibly easy and smooth. Car buying can be a bit daunting, so we were very pleasantly surprised at how unstressful this one was - from our first conversation with ian at Darren Cruse, to driving off in our new car, took under 24 hours! Ian talked us through everything and we felt we were in good hands. Highly recommend them - personal, professional and friendly.
TONY M
I recently purchased a Ford Focus from Darren and part exchanged my aging Focus. We are really pleased with the car and very happy with the way the whole deal was handled, no pressure, no hassle, no fuss. When it is time for a service/MOT I will definitely be trying out their service centre. Highly recommended.
WAYNE C
Highly recommend
I recently purchased a Ford Kuga, the service was excellent and hassle free from start to finish
MICHAEL O
Excellent service
We phoned ahead to view a car, which was then ready and waiting for us to test drive. Darren was more than accommodating especially - as we turned up with our young family in tow! Very helpful, no pressure and all in all a very smooth and relaxed sale. After we got home we noticed a few minor issues with the car, they were very helpful and put them right immediately without question. I would highly recommend Darren Cruse.
CHARLOTTE C
Used Autocruse for my previous focus for last few years and always been happy with the service. Met with Ian to discuss PX of my car against a focus i had seen on there website. Ian was a consummate professional through out. Will happily be coming back to my MOT and Service done on my new vehicle and the 12 month warranty is superb. Also impressed they gave it another wash just before l picked up. Overall a 5* service, would 100% recommend.
ADRIAN T
A good result.
The process was simple, the staff helpful, any problems rectified all in all a good experience.
DAVID L
100% Satisfied.
We have been using the guys from the garage, for a good number of years, and found them to be honest genuine hardworking and trustworthy. On a recent visit to have some repairs done to our Saab that the garage has worked on a number of times, often short notice, have been nothing but accommodating and professional. On this particular visit, we saw a lovely blue Mazda which we both liked on the forecourt, and spoke to the guy in the car sales who was very helpful and gave us details on the car, so we decided to test drive it and then bought it.The whole experience of buying a car helps a lot when you have a good sales guy who is very good and efficient at his job. Would not hesitate in buying another vehicle from this garage
TARA H
First class salesman
Ian was very professional throughout and made it a very smooth car buying process. All paperwork was ready to be signed when I collected the car and he told me everything I needed to know.
Sharron R
Would by again from him.
Very helpful no rushing and advised us on which vehicle would suit us out of the ford kugas he had in stock.He has a very good back up service if ever required.So far so good Thanks.
Mick s
Top class service
Friendly and helpful staff. Efficient and fair in all my dealings with them. I have bought several cars from them and would highly recommend them. The service department have always sorted any problems.
ANDREW M
I did my homework & chose Darren Cruse Car Sales as its reputation is built upon selling quality vehicles, honesty & thusly good buyer reviews. Ian and the team were very helpful and we had an open and honest discussion about part exchanging my aging Golf. I bought a 2013 registered Mondeo from the guys and I'm more than content. I emailed Ian about a minor wing mirror issue and he responded straight away and the car is already booked in to be seen. I appreciate the quality of service.
Ashley F
Approachable and professional
Very professional and friendly staff (both salesmen and valet staff). Salesman was informative, but did not try to pressure the sale. Good selection of cars at a fair price.
MATT W
First class service!
Absolutely first class service from start to finish. Bought two cars. No hidden costs, unlike other garages we had visited. Would definitely recommend to everyone! Thanks again, love the cars!
LEONIE W
So happy with our new cars, saw 2 online last night that looked perfect, went in this morning and two hours later were driving our new cars home. Friendly professional service, so helpful, the price they advertise is the price you pay, including warranty, service and MOT, also gave us a fair price for our old car. So happy they both drive perfectly smooth. After visiting another dealer in Strood I can honestly say Darren Cruse car sales is the place to go, no hidden charges, quick service and happy for us to test drive straight away, so happy, would highly recommend to anyone.
ROBERTW
I have brought two cars from Darren Cruse and both times the service was friendly and very helpful. Both cars have been excellent and I was given a good price when I traded one car back for another one. I have taken them back to be serviced and MOT'd as they do a great job and I live 30 miles away from them. I would highly recommend them
Eddie e
New Car
I visited Darren Cruse showroom last Sunday to purchase another ford focus the salesman Ian was very helpful as always and yesterday I drove my new car away. I would like to thank everyone for their help especially with the smooth transition of changing vehicles . I will be back Eddie Evans 10/10
Darren h
Honest, friendly, no pressure car sales
I found the sales team to be extremely friendly but not pushy, had great knowledge of the cars on show. I believe I got a fair price for my car in part-exchange and over all had a great experience in purchasing my new car from Darren Cruse. I would highly recommend Darren Cruse to any of my friends to check out their cars on sale.
Colin S
A great experience.
Very knowledgeable. Very friendly. Everything went very smoothly. All paperwork very easy to complete. Given good advice all through the process. All in all an excellent service. Would strongly recommend Darren Cruse to anyone.
MARTIN W
Very impressed, the salesman, Ian Germany was very courteous and professional. What I enjoyed most was that he didn't subject me to the hard sell and he left me alone to view the vehicle but was on hand when I had any questions. I was then allowed to test drive it alone too, I don't like it when the salesman accompanies you as you don't feel free to examine the car properly. I'd thoroughly recommend Darren Cruse car sales, they had an excellent stock of very good vehicles and their 'Set Up' gave me a sense that I was in a good quality show room and not some dodgy back street cowboy outfit. There were no hidden fees involved, the screen price is what you pay and I got a full 12 months warranty instead of the usual 3. This review was done on the day I collected the vehicle so I cannot comment on the outcome of my purchase but initial thoughts are that I have chosen wisely.
Keith G
Saw a fiesta excellent condition bought it no problems then I got a personal no plate I asked it they make my number plate Darren did it fitted it all in 15 minutes and he charged me nothing what else could ask for. Highly recommend
Jon M
I took my daughters car to the workshop at Autocruse last week due to ongoing issues we have had with it, the service was outstanding and the workshop staff were excellent, they diagnosed the problems almost immediately, and replaced all the parts quicker than we expected. The price was probably the best quote we had hence, taking it there in the first place, so will be using the work shop for all our family's car probs and MOT's etc. Couldn't recommend it enough, thanks to all at Autocruse.
Dean T
Enquired about a car late Friday afternoon,test drove it Saturday morning and took it home Saturday afternoon . Great car ,great service Thank you Darren. & Ian
Karen T
Extensive selection of good quality cars are on offer. Found exactly what we wanted and drove away with the car there and then :-)
Darren H
Fantastic service from start to finish... very fast and helpfu
Karen G
So glad we chose to buy from this great team, the entire team are extremely helpful (and very patient dealing with me & my questions)-the car has a keyless start, hubby drove it home but come the next morning I couldn't remember the sequence to start it !!! So had to ring Ian, the lovely salesman, who slowly & patiently explained & talked me through the procedure once again) the car is lovely, exactly what we were looking for & really good value for the price, This is the first car we've bought from them and found the whole process a pleasure, mainly due to their professionalism & knowlegge We were already using their service centre for servicing & mot for our precious car, and would not hesitate to recommend the entire company
Mark M
The car was as described well presented and a fair price ,I am very pleased with my purchase and the staff were friendly and helpful
Jenna B
Genuine and friendly. No tacky sales pitch just honest and very easy to deal with. I feel we have just bought a very reliable well looked after car for a decent price with warranty included for peace of mind. The car was also immaculate inside and out. Thankyou Darren Cruse!
Paul B
I had a great experience, everything was done in house and the finance was a bonus. So no messing about. The car is great. Would recommend if you are looking for a car. Darren Cruse
Colin T
THEY had a very good range of cars to select from. once we decided on a model the arrangements were very effiiencently put in place and then whole experience went very smoothly without any hitches. Facilities for customers could have been better with a lounge to discuss business and have a nice cup of coffee!!
Jez C
First class professional service with a genuine concern for their customers
David C
This is the third car I have bought from Darren Cruse, the service and advice has always been excellent. This time I asked Darren to find a Focus Estate, this took about 5 weeks to find the right one which I feel went over and above the normal car dealer. I have had my cars serviced and MOT'd there as well and again the workshop team have been great. I have been very happy with the trade in price I have received on both cars traded in and would not go down the route of 'buy any car' etc., In short a great company to deal with and recommend them to everyone
Michael P
Saw the car online and when I went to view it I was very pleasantly surprised that the car I was looking at more than lived up to the one I had seen in the picture. I organised the finance online and the dealership phoned me to say it had all gone through so I arranged to collect my new car on a Friday evening. Due to the traffic I was a bit late and they waited in for me so all the paperwork could be completed and I was able to drive away a happy man.
Anne P
Bought a ford focus estate yesterday at Darren Cruse Cars the experience was very easy going ,nothing was to much trouble for them .Even Bluetooth my phone to the car for me .If you are thinking of buying a second hand car with low millage this is the place to come in Gravesend Kent .
Peter G
I knew I wanted a Mondeo diesel, but I didn't know what one I wanted but I quickly settled on this one. It's a beautiful car and is in excellent condition. I was especially pleased with the service by the salesman, Ian, not once did I feel I was being pushed or hurried. I was especially pleased that I was able to drive the car away there and then. Overall I'm very pleased with the service, and the car. I will be going back in future when I look to buy another car.
Ian G
These is the second mondeo bought from Darren and Ian. Always a none pushy experience friend polite and very easy to deal with. Have always recommended to family and friend who have also bought cars from them. Will def be back again for my next car.
Karen Germany
Huge thanks to Darren, Ian, Mick, Peter & the rest of the team for everything you've done in finding the lovely C-Max for us, then getting it all ready for us, absolutely love the car, hubby says its a pleasure to drive
JAMES D
Fantastic service as always today. Thanks Ian and thanks to the service guys. We now have one cool car!
Pete B
Just purchased a Focus from Darren and Ian and we are delighted. The service, quality of the cars condition and the expert advice received was refreshing after such a bad experience with a main dealer last year. Darren couldn't do enough to help us out and totally changed my personal view on car dealers. I certainly wont be going anywhere else in the future and will recommend Darren to all friends and family.
Valerie S
Just like to thank Ian at Darren Cruse Car Sales for all his help when came to see your focus convertible cars. Great service no pushy sales patter just great cars.. Also like thank them for helping with taxing the car online. Cant wait for summer to get top down. Will recommended to friends and family.
Ian B
I have just brought a car from Darren cruse car sales. After searching auto trader last few months noticed that when searching mondeos that Darren cruse car sales always came up with a good selection of mondeos. I popped along on a Wednesday to see a car I had seen on website. Once there I spoke to the salesman Ian and also the owner Darren who were both polite and pleasant to deal with. Whilst there I was looking at all the other cars they have offer. All the cars were looking stunning and in great condition. I decided there and then to buy the car and was told as it had just been serviced and mot like stated on there adverts that I could drive it home staight away. I am more the happy with my purchase and will def be going back when I want my next car
Adrian B
I have recently bought a focus convertible for my daughter,i found the ideal example at the right price from Darren Cruse Car Sales, the service and the way the car was presented was far better than anything I had seen at any main FORD dealer,if I had believed any of the reviews posted I must say it would have put me off, i think there must be two garages with the same name, because the service i got was far better than anything i have ever experienced with any main dealer,very friendly,proffesional and most of all seamed to care.I delt with Mr Darren Cruse himself,( who was not at any point rude as one of the reviews mentioned)all i can say is, for me i got a GREAT car with GREAT service and a VERY HAPPY daughter,a win win situation.my daughter and i have all ready recommended DARREN CRUSE CAR SALES to all friends and family.
Mr Rouse
I've just bought a ford mondeo st from this dealer ,drove it home on the Friday night and all was well but the next day a warning light came up on the dash and the car went into limp home mode (a slight loss of power) after spending £7200 I was a little annoyed ,I also needed to be in work on the Saturday morning so I did a detour back to the garage with my wife and my 3 year old daughter in the car as they were dropping me to the station as soon as I pulled up to the garage were I purchased the car from and I was expecting the usual comments like 'it's not our problem or you must have done something to it or its going to cost you a bomb to fix it but I spoke to one of the mechanics and he stopped what he was working on and started work on my car straight away he told me what the fault was through a diagnostic machine (ERG valve) he started to remove it and clean it ,I did say that I was not happy about it just being cleaned and put back as my wife would be driving the car on the motorway with my 3 yr old in the car ,just then the boss walked in (Darren cruse) he had a chat with the mechanic then spoke to me and explained that the ERG valve was probably just clogged up, as the car had been sitting on the forecourt for a while but before I could say I was not happy about it he told the mechanic to replace it with one from another st on the forecourt so that my wife would be safe getting home and I could get of to work, he then said if it does not work he was prepared to replace the part with a new one from ford which I checked on line would have been £250 to £300 after having a short chat with him and his mechanics I can honestly say they seemed genuinely concerned that the car they sold me had a fault and were prepared to sort out any problem ,even though the garage is not local to me I will be taking my car there for services/MOT as I have never received that sort of good service from everyone at that garage